TERRIBLE SERVICE FROM DISCOVERY

A patient of mine had to have surgery. We called and got an authorisation number. The surgery took place.

Accounts were send in to claim - all of a sudden the authorisation number is in a declined status. Why give an authorisation number if you are going to change the status later?

All accounts not just the doctors accounts are rejecting. When I call in they keep going on about an amended statement but all the accounts wont be rejected because one account has an error on.

I have now been holding for 47 minutes and I am no closer to resolving this issue