TERRIBLE SERVICE FOR MEMBERSHIP APPLICATION

I have been assisting my parents with their medical aid application for the past three frustrating weeks.With every submission comes another request for additional information .It's as if Discovery does not want them to be on medical aid .They only had a break in membership just over a year ago when my father stopped working.He has even completed a third party consent form so I can make direct enquiries regarding his application,since I will be paying for it,but every consultant refuses to assist me on his behalf.We specifically chose to go with Discovery thinking it would be an easier process given that they have previous membership with them and they have a history of their medical records and other related matters.Every time they make a request my father has to catch a taxi to town and find an internet cafe to send all this information.We live in two different provinces and this is highly frustrating and time consuming.I have decided to just forget about this application and find a different medical aid that will state ALL their requirements at one go and not this nonsense we have been dealing with at Discovery. I am highly disappointed right now!