CE
Cornelis E
1 reviews | Active since Sept 2020
22 Jan 2021, 15:02
Terrible service for constant issues
Discovery yet again does as much as possible to ensure you do not get any of the promised rewards you pay for. On numerous occasions I have waited for +-40 minutes in store to find out their vouchers that I redeemed do not work. Then I end up paying cash and lose the voucher.
I tried calling Discovery and the exact same answer every time is "We have an issue on our system and you will not be able to use this service" that is a very convenient excuse to keep paying customers from actually benefitting from the service.
The support staff really don't care if your issue actually gets resolved, it's always the same vague and generic answer that does not really mean anything.
Helpful (0)
Replies (3)0
Replies (3)Discovery Health's replyOfficial
25 Jan 2021, 07:18Dear Cornelis E
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply25 Jan 2021, 07:18
Official
Dear Cornelis E
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
CE
Cornelis E's updateReviewer Update
29 Jan 2021, 22:09This is now the end of the week and I still have not received any form of feedback.
CE
Cornelis E's update29 Jan 2021, 22:09
Reviewer Update
This is now the end of the week and I still have not received any form of feedback.
Discovery Health's replyOfficial
01 Feb 2021, 12:22Dear Cornelis E
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
Discovery Health's reply01 Feb 2021, 12:22
Official
Dear Cornelis E
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
