Terrible service

Totally disappointed!! I chose discovery because all my family members are with them. However I am so disappointed in service I have received from them. I started my plan in February so I am still on a waiting period which I am aware of. But what I wasn't aware of was that I will not be covered in case of emergencies. I was not sure what will be covered so last night while I was shivering from a fever above 39 I phoned discovery and asked if I will be covered if I get admitted and I was told yes I then asked what about casualty and I was told that he will put me through to someone that will be able to assist. The lady said I will not be covered for casualty which I was fine with so we made the decision to go anyway. When I got to the front office I explained that I am aware that discovery will not by for casualty but will pay if I get admitted. I was told at 22:10 that they are going to admit me and the offices close at 20:00 so they could not doe the authorisation then so they did it the next morning.

Then I get told they will not pay because of the waiting period which is not what I was told earlier. And then after arguing I get told but the hospital also didn't confirm authorisation so they will not payed. I then asked about the mistake that the staff member made by telling me that they will pay if I get admitted. And I was told that they are aware of the mistake but they still won't pay. This is totally unacceptable I am ill and now I have to deal with this nonsense the doctor says I can't go home because I have a very severe kidney infection. And when I asked what I should do now I was told they are not responsible because my plan does not cover it. If I knew that my medical aid won't pay I wouldn't of come here I'm not stupid I'm not going to go somewhere I know I can't afford.