TERRIBLE SERVICE

I share my experience out of sheer frustration. We had been members of Discovery Health since 1996. In the beginning, the medical aid was part of a company benefit, but at a later stage, we opted to pay for the medical aid on our own. This happened around 2002. Last year, I cancelled due to the rise in premiums and the fact that I could get far better cover at a more affordable rate. The cancellation was handled over the phone, and I received a cancellation for the end of December 2024. In January of 2025, I was debited. I sent an email and had no response, so I had to reverse the debit order myself and incur charges. I thought that would be the end of it. I did not receive any communication from them, and no response to my email. In February, I was debited again. I followed the same procedure as the previous month. I then received an email with a new cancellation letter. They had changed my cancellation letter to be effective for end of November 2024, despite my premium for December being received. I was now told that I owed them R835. This did not make sense to me at all. I received two calls in total. The first was from a lady who was quite rude. who insisted that I owed them the money. No explanation was given about why my cancellation date was changed. The second call was from a gentleman who eventually explained that when we changed our medical aid in 2002, so that we paid for it ourselves, the error occurred. Apparently, businesses are billed in arrears and individuals in advance. So, 23 years later, they have picked up an error, and I am held liable, despite never having been told that I was billed in arrears and not in advance. When my cancellation was processed, there was no issue. I have taken exception to the fact that I am held liable for an error they made, and I am treated so poorly. Surely, they should absorb their own errors. Not impressed at all. NO SERVICE.