Terrible service

I must say that I am extremely disappointing in Discovery's way of misleading their clients in this time that we are dealing with a pandemic. Discovery has made it so known that they have special benefits that Covid patients can claim from LIES!!!. My mom and I have tested positive for Covid. We got scripts from the doctor and a Pulse oximeter that measures the oxygen in your body which is apparently covered from this WHO benefits clients can claim from. When trying to do so Discovery says no we should have first called them as there is a procedure that needs to be followed and there is a list of medications we can claim from. From my understanding and the information you provide and the way things actually work you go to the doctor get a script and then collect your prescribed medication at the pharmacy now Discovery expects you to get a script and first call them to confirm that the meds are covered which is not even explained on the website.

Furthermore to my frustration I called Discovery three times Saturday evening as my moms oxygen was on 84 and we had to rush her to hospital. Discovery's voice prompts says in the event of an emergency we do not need to confirm benefits we then rushed her to Flora they confirmed they need to admit her and had to get her onto oxygen. At 12:15 am we received a call that my mom needs to be taken to another hospital as Discovery will not cover or we need to make a R8000 co payment. Now I urge you to understand my mom is 71 years of age she was already sick and then panicked when calling me to tell me they cannot admit her. at 1 am in the morning my mom was transported to Fourways hospital. Now I understand that this is not a big thing to Discovery but this is my 71 year old mother that needed to be treated like this. We were told Covid is not an emergency that's why she was not allowed to be admitted now for the life of me I cannot understand how Discovery made a decision that someone not breathing and getting enough oxygen to their organs is not an emergency. Today 572 deaths due to Covid. My mom is still laying in the hospital and Discovery has no remorse. Now I understand that its okay to treat people the way you want but to blatantly mislead your clients is another level of low