aL
akashni L

1 reviews | Active since Dec 2011

10 Nov 2021, 10:53

Terrible service during my pregnancy

In Oct 2021 i was sent by my midwife to do my standard /normal prenatal test that everyone does at the start of the pregnancy. I now get a bill from Lancet for R1175 saying that discovery did not pay for it and i need to pay for it..When i call discovery they say Lancet ICD codes are not covered as it does not match theres. No special test was done just a prenatal standard test like the HIV, RUBELLA, ETC. How can it be that you do not for for the standard prenatal test done. this is really terrible service from discovery. I had a baby 3 years ago with discovery and also had to do the standard prenatal test and it was covered. I even still have pregnancy test cover available under my maternity benefit and this is what im been told. Discovery you have really messed me around in this pregnancy with the cover.

0
Replies (3)
Discovery Health
Discovery Health's reply10 Nov 2021, 12:31
Official
Dear Akashni L

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply11 Nov 2021, 10:14
Official
Dear Akashni L

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

aL
akashni L's update18 Mar 2022, 02:41
Reviewer Update
It’s sad to say nothing has been sorted as per discovery feedback.I received a mail that the correct amount will be paid and I received no payments according to the breakdown I was given .