Terrible Service!

I went to consult at Dischem clinic on 20/02 and was expecting the fund to be deducted from my savings, Dischem said they having issues with the Discovery system it denies all the claims. I called and asked if they will reimburse me if I consult cash, the lady confirmed that it will be paid 100% from my savings. Okay took my kids to consult, then after I loaded the claims on the app, they rejected it saying I didn’t do it via healthID. How the hell would I do it via healthID because from the clinic their system rejects?? I spoke to their tweeter team that doesn’t seem to want to talk to me anymore! They asked me questions and never came back to me, haibo why must we suffer though, we pay sooo much for this medical aid and then it must still give us anxieties when the peanuts savings are still available to use.