Terrible service!

I am a new applicant with Discovery, I app**** for cover in October already and signed my counter offer letter on the 27th of October. My cover for myself and my baby was due to start on the 1st January 2024, I have not received any feedback from discovery regarding my activation from October up until now, i called discovery numerous times between october and december as i needed to withdraw my son from his fathers medical aid so that he could be added to mine. at the moment my 9 month old baby is sitting with out a medical aid and if something were to happen o him then what? I called discovery the entire day yesterday but was pushed from pillar to post until the manager Christine promised to sort out the activation yesterday and revert to be by 5pm yesterday which was not done. I have now been on hold with discovery for the past 30 minutes with no help! This needs to be sorted asap as a new client this very disappointing!