Terrible service bad communication

ATT: DISCOVERY I HAVE YET AGAIN RECEIVED A TEXT MESSAGE FROM DISCOVERY TODAY STATING THAT THERE IS A OUTSTANDING BALANCE ON MY PREVIOUS MEDICAL AID. IN FEBRUARY WHEN I FIRST HEARD ABOUT THE AMOUNT OUTSTANDING WHICH IS DETAILED BELOW, I SENT A FORMAL COMPLAINT AND I WAS CALLED BY SERVICES TO ADVISE, I ADVISED THE THE AGENT THAT I WAS NEVER INFORMED THAT THE LAST PREMIUM WAS DUE IN DECEMBER, I WAS ADVISED THAT THE AMOUNT WAS DUE IN NOVEMBER HENCE THERE WAS NO PAYMENT MADE IN DECEMBER FOR THE LAST MONTH. IN JANUARY I RECEIVED NO CALLS TO ADVISE PAYMENT HAD NOT BEEN RECEIVED UP UNTIL THE END OF FEBRUARY (WHICH IS TWO MONTHS AFTER THE MEDICAL AID WAS CANCELLED) WHEN I RECEIVED THE CALL AS STATED BELOW THE AGENT ADVISED THAT IT WOULD BE FINE FOR ME TO PAY THE LAST MONTHS PREMIUM IN ORDER TO SETTLE THE ACCOUNT AS DISCOVERY HAD NOT ADVISED ME OF NO PAYMENT EARLY IN JANUARY, AND I HAD NOT RECEIVED ANY CALLS OR MESSAGES REQUESTING PAYMENT. I ADVISED THE AGENT THAT PAYMENT WOULD BE MADE AT THE END OF FEB START OF MARCH FOR THE DECEMBER PREMIUM. WHICH WAS MADE NT HE 1ST OF MARCH 2016. I HAVE CALLED IN AGAIN TODAY AFTER THE VERY THREATENING MESSAGE TO BLACKLIST ME, I HAD TO AGAIN EXPLAIN THE WHOLE SITUATION AND WAS THEN ADVISED TO SEND PROOF OF PAYMENT THROUGH TO DISCOVERY AS THE PAYMENT WAS ONLY ALLOCATED AT THE END OF MARCH AND THEY NEED TO ALLOCATE THE PAYMENT TO THE PREMIUM ACCOUNT. WHICH AGAIN IS NOT MY ISSUE AS I PAID TO THE ACCOUNT I WAS ADVISED TO PAY TO. PLEASE CAN SOMEONE CONTACT ME WITH A MATTER OF URGENCY. THE PAYMENT FOR THE DECEMBER MEMBERSHIP WAS MADE ON THE 1ST OF MARCH AS AGREED BY THE AGENT AND UNFORTUNATELY I DIDN'T GET HIS NAME OR EMAIL ADDRESS. SEE ATTACHED STATEMENT OF PAYMENT INFO. PLEASE CONTACT ME ON *** AND PROVIDE ME WITH A CONTACT DETAIL OF THE RELEVANT PERSON TO CONTACT WITH REGARDS TO THIS MESS. 4 MONTHS AFTER MEMBERSHIP HAS BEEN CANCELLED ANY CLAIMS THAT WERE SUBMITTED ON THIS MEMBERSHIP AFTER THE END OF DECEMBER IS NOT TO BE ON THIS ACCOUNT, THEY ARE FOR THE MEMEBRSHIP I JOINED AFTER THE CLASSIC PRIORITY. CLARKE GOUWS *** - MOBILE