Terrible Service and Systems -Poor management

I received the push around for more than 10days now from department to department within Discovery. Each department blamed the delays and lmishaps on the next. Every person that I spoke to within Discovery sang a different song to the last and next. Consultants offering advice on products were not fully aware of the requirements and details required. Admin staff offering advice and premiums not accredited<br> Premium of R290 was offered more than 10 days ago for Keycare product as I am unemployed. Policy documents were sent for R832. We notified them and refused on that premium. Had the run around for 10 days for several requests which costed me time, money and energy (bank statements and affidavit ). Understandably though I obliged and delivered but was frustrated when asked to redo, then wait and then to redo again. Inconvenienced again due to their misunderstandings bet departments. Then my wife's account was debited for R832 yesterday instead of R290 and apparently I need to wait for 3-7 days for a refund due to their mishaps. No consideration for returned debit orders, poor ITC ratings, bank charges or even food on the table. Still waiting for management to contact me after days.