Terrible service again

Item: Discovery Health
Rating: 1
Author: Corne C

I phoned on Monday to change my plan, as I was in an area without any cellphone reception prior to it. I was put on hold for 10 minutes, to enable the consultant to obtain the necessary approval. She promised to either amend my plan, or phone me with feedback. Neither of these has happened since Monday morning when I called.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

07 Jan 2022, 08:19

Dear Corne C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply07 Jan 2022, 08:19

Official

Dear Corne C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

07 Jan 2022, 13:51

Dear Cornelia

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply07 Jan 2022, 13:51

Official

Dear Cornelia

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team