Terrible service

I called discovery 2 weeks ago and tried to activate the maternity benefit,I was asked to download the app.After downloading the app it says that you will receive an otp via email and 2 weeks later no otp.I called the call center again and and spoke to someone in technical support he then changed the method of receiveing the otp to sms and still nothing.I called the call center again spoke to a lady she said that I can activate the maternity benefit on the app or the discovery website, tried that method for the whole week it does not give you the option to activate the maternity benefit.I logged two queries on the discovery website it says that a friendly consultant will contact you with 24hrs it's now 3 days.Can some please explain to me how am I supposed to make an appointment with a gynecologist when I cannot access a benefit that I am paying for? Absolutely shocking service....