ZA
Zaakirah A
1 reviews | Active since Mar 2012
08 Dec 2021, 11:17
Terrible Service
I have been having endless issues with Discovery Medical Aid, First I had clearly advised the consultant not to enrol me in with Vitalitly however without my consent i was added and my account was debited for that premium. after numerous emails and phone calls to no avail I am still no where near an indication of who added and and what will discovery be doing to refund me as a result of their recklessness. I would not recommend anyone to this medical scheme as they customer service is terrible and no one knows who to go to to help etc. Its all one big game. I will be taking this matter up to the ombudsman and take take up with the NPA.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
08 Dec 2021, 12:53Dear Zaakirah A We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. RegardsDiscovery Health Servicing Team
Discovery Health's reply08 Dec 2021, 12:53
Official
Dear Zaakirah A We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. RegardsDiscovery Health Servicing Team
Discovery Health's replyOfficial
09 Dec 2021, 11:29Dear Zaakirah A
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply09 Dec 2021, 11:29
Official
Dear Zaakirah A
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
ZA
Zaakirah A's updateReviewer Update
13 Dec 2021, 10:09Good Day, You guys have been in touch however after a week has still not resolved my issues. I have consolidated calls list, durations, agents name and timeframe spent on calls, I have also consolidated all emails sent to date and will be taking this matter up further if not resolved within the next 24 hours.
ZA
Zaakirah A's update13 Dec 2021, 10:09
Reviewer Update
Good Day, You guys have been in touch however after a week has still not resolved my issues. I have consolidated calls list, durations, agents name and timeframe spent on calls, I have also consolidated all emails sent to date and will be taking this matter up further if not resolved within the next 24 hours.
Discovery Health's replyOfficial
14 Dec 2021, 16:28Dear Zaakirah A We have tried to contact you with feedback. Please check your email. RegardsDiscovery Health Servicing Team
Discovery Health's reply14 Dec 2021, 16:28
Official
Dear Zaakirah A We have tried to contact you with feedback. Please check your email. RegardsDiscovery Health Servicing Team