Terrible service

I called in today to get more information regarding one of the health plans offered by discovery . I spoke to Siphokazi and informed her that I need more information regarding one of the health plans offered by discovery. She then decided to transfer me to Nthapiseng in Website support. I have no idea why she was so stupid to transfer me to website support as I explained to her that I don't need help with the website, but that I need her to actually look at the same brochure I am looking at that is available on your website.Needless to say - Nthapiseng then decided to transfer me back to the health department.I had to hold on for a very long time. I then tried to call again and I held on for 15 minutes before anyone answered. This is disgusting service from discovery, especially seeing that I got an email response from Michael Knoetze requesting me to contact the call centre as he was to lazy to answer my query via email!