DS
Dorothy S
1 reviews | Active since Sept 2013
03 Dec 2015, 14:42
Terrible service
My quadriplegic son get Lioresal injections every 6 monsth for over 3 years now and I have to fight with Discover every time for payment. We send letters from the doctor and supplier. The medication gets approved by Discover for a period but they still reject the invoice every time. <br> <br> Appaulling service.
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Discovery Health's replyOfficial
10 Dec 2015, 12:32Hello DOROTHYSLABBERT,
Thank you for your comment.
Due to the nature of the approval, the claims will need to be manually processed every month by our Exgratia team. We've confirmed that you have been contacted and the matter discussed. Please do not hesitate to contact us should you require any further assistance.
Regards
Annelize
Thank you for your comment.
Due to the nature of the approval, the claims will need to be manually processed every month by our Exgratia team. We've confirmed that you have been contacted and the matter discussed. Please do not hesitate to contact us should you require any further assistance.
Regards
Annelize
Discovery Health's reply10 Dec 2015, 12:32
Official
Hello DOROTHYSLABBERT,
Thank you for your comment.
Due to the nature of the approval, the claims will need to be manually processed every month by our Exgratia team. We've confirmed that you have been contacted and the matter discussed. Please do not hesitate to contact us should you require any further assistance.
Regards
Annelize
Thank you for your comment.
Due to the nature of the approval, the claims will need to be manually processed every month by our Exgratia team. We've confirmed that you have been contacted and the matter discussed. Please do not hesitate to contact us should you require any further assistance.
Regards
Annelize