Terrible service

I tried to call pre-authorization and the consultant I spoke to (Prestine Pelad) told me that I have to wait 2-3 days for the decision from oncology department for the request made by my doctor for treatment and hospitalization, which would be communicated by email, this is even after Discovery had spoken to the doctor telephonically. And should I go to hospital even under an emergency without the (pending) authorization I would have to foot the bill. This was after I explained to her the severity of my condition and that if I have to wait 2-3 days the decision might be pointless as I would even be died by then. I told her that I might as well cancel my membership and go to another medical aid provider and she told me that she would gladly transfer me to cancellation and she didn't even end our conversations with a properly or ethically and showed rudeness and lack of sympathy and transferred me.<br> <br> Or is this waiting period and sending members from pillar to post for authorization a way of avoiding payment in the hopes that they will die in the process and this oncology program is just to flag patients that are thought to already have one foot in the grave?<br>