TI
Tylah I
1 reviews | Active since May 2015
24 Jun 2015, 08:56
Terrible service
I was in hospital for 2 weeks , which i understand would effect my balance on my account.<br> But this was 3 months ago.<br> Now all of a sudden i had an injury and have to go to a physiothe******.<br> Medical aid still says the balance is R0,00?? <br> This is a horrifying story. and i swear im going to change medical aid if this story is not handled or explained to me.
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Discovery Health's replyOfficial
02 Jul 2015, 17:51Hello Tigga123,
Thank you for your comment.
I investigated your query and requested certain claims to be reprocessed from the Hospital Benefit. As these claims were processed when the hospital admission details were not updated the claims were paid from the incorrect Benefit.
I have sent you a email with further details on query. Please contact us directly if you have any further concerns.
Regards
Jashvir
Thank you for your comment.
I investigated your query and requested certain claims to be reprocessed from the Hospital Benefit. As these claims were processed when the hospital admission details were not updated the claims were paid from the incorrect Benefit.
I have sent you a email with further details on query. Please contact us directly if you have any further concerns.
Regards
Jashvir
Discovery Health's reply02 Jul 2015, 17:51
Official
Hello Tigga123,
Thank you for your comment.
I investigated your query and requested certain claims to be reprocessed from the Hospital Benefit. As these claims were processed when the hospital admission details were not updated the claims were paid from the incorrect Benefit.
I have sent you a email with further details on query. Please contact us directly if you have any further concerns.
Regards
Jashvir
Thank you for your comment.
I investigated your query and requested certain claims to be reprocessed from the Hospital Benefit. As these claims were processed when the hospital admission details were not updated the claims were paid from the incorrect Benefit.
I have sent you a email with further details on query. Please contact us directly if you have any further concerns.
Regards
Jashvir