Terrible service

I have paid a claim on the 12 of Jan to make sure the dentist will not over charge on my medical aid .I paid via credit card and requested payment from discovery Discovery authorized the claim however it's the 29th of Jan and still no payment when I called discovery they advise the payment takes 5-7 days to reflect after not accepting this as the claim app shows me the monies will only be paid on the 11 of Feb which is exactly 30 days after I visited and paid for the visit .discovery is keeping this money in their accounts and earning interests instead of paying it out to the members.after speaking to a team leader who advised me that when you register with discovery the system adds you as a monthly payment for all claims and hence the timeline has been changed .she is now requesting a change to daily and then she will escalate for funds to be released still this wont be done till 1st week of Feb.the service is absolutley pathetic and in my view the public should be made aware of Discovery's intention to only pay back claims after a month to the member however doctors and pharmacies are settled quicker.