Terrible service
I’ve now been to the iStore 4 times to try and collect my Apple Watch through Discovery Vitality. On every occasion the otp doesn’t get sent so I can’t collect my watch. I’ve spend hours on the phone with Discovery with no luck. Every time they promise it is sorted and it’s not. I have complained to Discovery on Facebook, Twitter and HelloPeter with not even one reply. Hopefully by posting this it will get their attention, though I doubt they will do anything about it.
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Replies (4)0
Replies (4)
Discovery Health's replyOfficial
27 Dec 2018, 07:28 Dear joshua-maraney
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
Discovery Health's reply27 Dec 2018, 07:28
Official
Dear joshua-maraney
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
's updateReviewer Update
27 Dec 2018, 09:40You and your call Centre say the same thing. I paid my activation weeks ago and you guys have let me down time and time again. The istore have said many people have issues. Discovey’s Service has gone terrible
's update27 Dec 2018, 09:40
Reviewer Update
You and your call Centre say the same thing. I paid my activation weeks ago and you guys have let me down time and time again. The istore have said many people have issues. Discovey’s Service has gone terrible
's updateReviewer Update
27 Dec 2018, 10:35I got a rude email from Discovery saying the otp’s are being sent. Zero apologies. They say the problem is on the side of my service provider and I must fix it myself as it’s not their issue. What joke of service.
's update27 Dec 2018, 10:35
Reviewer Update
I got a rude email from Discovery saying the otp’s are being sent. Zero apologies. They say the problem is on the side of my service provider and I must fix it myself as it’s not their issue. What joke of service.
Discovery Health's replyOfficial
02 Jan 2019, 08:54 Dear joshua-maraney
We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team
Discovery Health's reply02 Jan 2019, 08:54
Official
Dear joshua-maraney
We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team