Terrible service

My father in law had a stroke 22/11/2018 amd was admitted after 8 at night via Constantiaberg Trauma unit and admitted into hospital, Discovery now tells me that they will only cover the doctor for the first 24 hours as the doctor is not a preferred provider and the I need to use a doctor which is part of the network I asked L Ramona Changane who thought laughing at me is a joke and very funny threatening me that if I am speaking about PMB I can be liable for 20% of the entire hospital account and doctors fees. My question again I64 is a stroke and warrants an emergency and we took my father in law to the closest hospital so HOW can we decide to use a specialist at night during an emergency of Discovery choice when its Life threatening , The service bu this pre authorisation agent is appealing and needs to be addressed , his tone and attitude is not acceptable and I want this call listened to and Quality Assessed and action to be taken against the consultant. I will take this the Council of medical scheme . Emmanuel Client relationship took over the call and advised it was a an involuntary admission but they would only pay at cost un until the patient is stable again i have a problem with that because I did not voluntary choose a doctor I was treated in the Trauma unit for a life threatening event a stoke so the entire admission should be viewed as a PMB I think Discovery is disgusting they told me they called the patient? My gosh the patient had a stroke how can he speak.