Terrible service

<p>I am really disappointed in how Discovery Health's customer service has dropped so drastically. I had a procedure done in hospital that I was given pre authorization for. A month later the claims were still not paid. I sent emails and eventually got a call 9/05/2017, from a consultant by the name of Nomonde Skele. She advised me that she will send the claims for reprocessing and will call me back on the 11/05/2017. I received no call from her. Eventually I receive a Claims Transaction History on 15/05/2017. Showing claims not paid. I tried calling and leaving messages for consultants to ask her to please call me. She never did. Eventually got a consultant to send a email on the 16/05/2017, CC'ing her team leader asking her to please call me. She calls me and had such attitude on the phone with me. That I ended up apologizing to her for having the emails sent. She said she felt she did not need to call me because she had sent me a Claims Transaction History and that should be enough. When I asked her if she could look at it and see that there is a claim still not processed, she got annoyed and said she will send it back again and she won't call me with feedback, she will send an email. Again I just received a CTH for a different claim and this time it was sent to my husband as well, who isn't even on the medical aid. I called in and spoke to a consultant by the name of Sheldon, who advised me that the claim is rejected but can't really explain why. As I had pre auth for surgery. I have been a member of Discovery Health for 10yrs. If this is the way they now treat their members. I need to start looking for a new Medical Aid. </p>