MS
Melissa S

1 reviews | Active since Oct 2014

29 Aug 2017, 18:12

Terrible Service

As member of KeyCare I went to Doctor Bezuidenhout in Hatfiled, having just moved to Pretoria. This doctor is listed as dispensing, which not a single person in there was given medication. Terrible doctor, gave me a script for sleeping tablets, stomach acid medicine and antibiotics. Keep in mind I went there for only a bladder infection. Didn't tell me what was wrong with me, or what the medication was for. I googled it when I got home from Clicks. So almost R500 later I'm sitting with unopened medicine I do not need. I timed her appointments a patient was seen for 3 minutes, and 6 minutes was the longest. She even rushed me out her rooms without even writing a sick note for me, I had to cut her off to tell er to write one for me. Oh and I have no problems sleeping so I still do not understand prescribing Tramazil to me. Google her there are similar complaints, I'm not the first. When asking Discovery is this the service they provide their members with, all I was given was no typed reply but just a list of schedule medicine. Disgusted. I hardly use my medical aid and do not expect service like this. Not even a phone call from Discovery. I recommend people against them and I too will start looking for something better as my concern is imagine if something serious happens and you need the hospital, I guess the treatment will be worse than State.

0
Replies (2)
Discovery Health
Discovery Health's reply30 Aug 2017, 07:25
Official

Dear mheidi

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply30 Aug 2017, 12:48
Official

Dear mheidi

We have tried contacting you to assist with your query, however we were unable to reach you. We have sent you an email with further information.

Regards
Discovery Health Servicing Team