1 reviews | Active since Feb 2017

21 Feb 2017, 10:35

Terrible service

<p>This has been going on for two months....</p> <p>My son was born on the 20th of December 2016 and all the information was given through to Discovery correctly. They had him up as female, born on the 22nd....which is an insult to me.</p> <p>I have called and emailed them numerous times to have this corrected and STILL NO FEEDBACK or call to confirm these changes.</p> <p>I also asked them for a membership certificate and also still NOTHING.</p> <p>The lack of service is shocking and the fact that they have my son's information wrong is ridiculous, especially after I have asked them to correct it and after I have sent in the information requested about 4/5times.</p> <p>Discovery Health has backslided and having to pay R2815 for a budget plan for myself and my son is ridiculous, especially when you don't get the service you pay for.</p> <p> </p> <p>Hopefully now that I have complained on Hello Peter they will actually get back to me, instead of me having to call in or email all the time. </p> <p> </p> <p>Nicoline van Heerden</p> <p>Membership no: ********** 01</p>

0
Replies (2)
Discovery Health
Discovery Health's reply21 Feb 2017, 13:09
Official

Dear nicky-van-heerden

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

's update21 Feb 2017, 16:53
Reviewer Update

Thank you for finally sorting this out. Hopefully next time I would not have to revert to Hello Peter to get what I request and pay for.