1 reviews | Active since Feb 2017
TERRIBLE Service
<p>The email service from Discovery Health is useless to say the least!</p> <p>You usually get a "standard" response message sent back to you - not assisting you in any way or answering your question/query. The delay in email response is usually 3 - 4 days, and having to resend emails to TRY and get assistance makes this even worse.</p> <p> </p> <p>Submitting claims is a nightmare - always having to re-submit the claims as items are not payed for (usually reason 63) although all the required info is on the claim submitted, and some items being missing from the submitted claim completely. I've been trying since 12 Jan to get a issue regarding a claim resolved! </p> <p> </p> <p>I did however also send in a complaint via their web page - Got a callback on Wednesday and I asked to be called back early the next mornining as I was in a meeting. Till date haven't received a call back!!</p> <p>So, I phoned them this morning - only to be told that their system is offline and that I need to phone them back later.</p> <p> </p> <p>Is there any way to get proper service from Discovery....???????</p>
Dear RighardtGuse
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear RighardtGuse
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
So it seems like the Complaints department is just as bad as the rest.
Received a call on Friday at 4:45, but missed the call as I was driving on my way home. I did receive and email from the complaints department giving me the exact same useless info I've received from Customer service. I did respond back to their email on Friday as well. Haven't received any feedback since then.
I've been a member of Discovery since 2004 and if this is the type of service customers receive for a SIMPLE query... it's time to move on to a different Medical aid.
So it seems like the Complaints department is just as bad as the rest.
Received a call on Friday at 4:45, but missed the call as I was driving on my way home. I did receive and email from the complaints department giving me the exact same useless info I've received from Customer service. I did respond back to their email on Friday as well. Haven't received any feedback since then.
I've been a member of Discovery since 2004 and if this is the type of service customers receive for a SIMPLE query... it's time to move on to a different Medical aid.
Dear RighardtGuse
We have been in touch with you to answer your comments.
Regards
Heelan
Dear RighardtGuse
We have been in touch with you to answer your comments.
Regards
Heelan
So the terrible service continues!
My queries was handed over to Heelan Nana (Escalation Customer Relationship Manager) on the 14th of February. I followed up via email on the 17th, and was told that I should receive feedback later the same day. Did not receive any feedback, so I followed up again on the 21st - till date I haven't received any feedback as yet! It's been more than a week (6 working days) after my queries have been handed over to Mr. Nana, and still not resolved!
So the terrible service continues!
My queries was handed over to Heelan Nana (Escalation Customer Relationship Manager) on the 14th of February. I followed up via email on the 17th, and was told that I should receive feedback later the same day. Did not receive any feedback, so I followed up again on the 21st - till date I haven't received any feedback as yet! It's been more than a week (6 working days) after my queries have been handed over to Mr. Nana, and still not resolved!