yB
yolande B

1 reviews | Active since Feb 2017

10 Feb 2017, 07:20

Terrible Service

<p>After many request to upgrade to a higher plan, i am not allowed to.</p> <p>I must wait a year before i can do so.</p> <p>Thats not my problem my problem is with Delta classic saver there is no Hospital in benoni I can use, if i want to use a hospital i must Pay R7100.00 out of my own pocket. So for a year must i rather let one of my family members die, or keep on taking loan after loan just to be able to help them. </p> <p>What i dont understand with 3 plans lower than what i am on i can go to a hospital in benoni no problem at all.</p> <p>After many emails and phonecalls to Discovery they just do not want to give me feedback at all.</p> <p>They either ignore my mails or just keep quiet on the phone no response at all.</p> <p> </p> <p>But it is ok to pay R5000.00 a month for a medical aid I cannot use, becuase i reside in Benoni????????????</p> <p> </p>

0
Replies (2)
Discovery Health
Discovery Health's reply10 Feb 2017, 09:03
Official

Dear Verryunhappy

We saw your comment and understand your frustration. We are investigating your query and we will contact you shortly.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply14 Feb 2017, 09:38
Official

Dear Verryunhappy

We have been in touch with you to answer your comments and with a resolution to your issues.

Regards
Discovery Health Servicing Team