Terrible Service

<p>I was pregnant and due to deliver normally 01/07/2016, but was diagnosed with pre-eclampsia 15/06/2016. The doctor rushed me for an emergency c-section after not being able to get my blood pressure down on the 21/06/2016.</p> <p>The next week I started receiving information on how everything was being rejected by the medical aid and that it was being put onto my account for payment.</p> <p>I contacted Mediclinic to query what was going on, and they advised that Discovery is requiring a PMA from me and I need to contact my doctors offices to receive this information and forward it onto Discovery. I contact my doctors rooms and they said they hadn't received any PMA.</p> <p>So, I contacted Discovery, they advised that they do not require a PMA and that they are still awaiting clinical information from Mediclinic to confirm that I did in fact have pre-eclampsia, once again I contacted Mediclinic and advised them of the information that Discovery required, they said they had sent it, and will send it again.</p> <p>After 1-2 weeks, I continued receiving bills from Mediclinic. I phoned Discovery again to query why it hadn't been approved, and they advised that they still didn't receive the clinical information from Mediclinic as previously requested.</p> <p>After speaking to several unhelpful consultants, they sent me through to a case manager, thinking I was finally getting somewhere, the case manager phoned Mediclinics case manager and advised her of all the information that they require while I waited on the line, and later came back to me to say that they will be waiting for the information but will get back to me.</p> <p>About 3 weeks later, Mediclinics administrations manager made contact with me and advised that this would be their final request and if I didn't make contact with Discovery and give them the required PMA, that they would put the full R40 000.00 +/- onto my account and they would hand me over to the attorneys to collect the payment.</p> <p>I once again contacted Discovery, keeping my cool I must admit, I spoke to a consultant, who put me through to pre-authorisations, who put me through to a case manager, said that the information has been put through to one of the higher managers and that they would be getting back to me within three working days.</p> <p>After two days, I finally received the authorisation that I had waited for, for over two months, and happily sent it through to Mediclinic and my doctors office.</p> <p>I thought this was the end of it all, but now I am once again starting to receive bills from my doctor advising that the authorisation code has been rejected.</p> <p>Slightly frustrated is probably the understatement of the century. This is terrible service and is affecting my own personal credit.</p>