Terrible Service

I have never dealt with such a lazy person in my life. I work in the service industry too and I understand how important it to be professional, helpful and courteous to a client. Your agent Jaqueline Naidoo is the most impatient rude person I have ever dealt with. I called and discussed a matter with her instead of trying to find a solution she brushed me off basically gave the no there's nothing we can do and didn't want to try and help. She cut me off in the conversation I eventually asked to speak to her manager she told me to call back to authorisations I told her that I would just like to speak to her manager and she didn't even transfer me to there. As far as my opinion goes that girl must not speak or deal with clients rather put her in the mail room so she has no contact with your client base cause this is exactly the type of behaviour that spreads negative word of mouth service and degrades the good name of Discovery