Terrible Medical Aid. Terrrible Service.

Terrible experience. I broke my leg in an accident two months ago and Discovery has still not activated my PMBs to enable me to get physio to help with my recovery. I have submitted all the relevant documentation and reached out to them multiple times, only to be told "you will receive an email with feedback" each time and that "there is a backlog". They are purposefully dragging their feet so as not to give me a benefit that I have paid for.

Additionally, they have suddenly reversed payment that they have already paid to a healthcare provider without providing any reasoning. How is this allowed?