MK
MOKGADI K
1 reviews | Active since Aug 2014
29 Sept 2015, 08:38
TERRIBLE MEDICAL AID
I HAVE BEEN ON THIS MEDICAL AID FOR YEARS AND I FEEL TERRIBLY MISLEAD, IT JST SEEMS TO ME THAT EVRYTHIME I DECIDE TO USE IT I END UP PAYING IN FROM MY OWN POCKET DESPITE THE PREMIMIUS I PAY EVERY MONTH. I GO TO THE PRESCRIBED DOCTORS AND STILL END UP WITH INCORRECT INFO AND THE PERSON GETTING PUNSIHED IS ME, BECAUSE I HAVE TO PAY IN!!! I AM SO SICK AND TIRED OF THIS MEDICAL...
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Discovery Health's replyOfficial
30 Sept 2015, 10:07Hello mokgadi995,
Thank you for your comment.
Your specific plan type has been designed to include day-to-day cover as well as hospital cover. Day-to-day cover includes your visits to doctors out of hospital, blood tests and medicines purchased for everyday use. In order to get the most out of your plan, there are certain guidelines that need to be followed. Some benefits and healthcare services require you to use the Scheme's network providers. If you use these providers we are able to keep your contributions as affordable as possible while ensuring full cover. These providers are aware of what your plan has to offer and we rely on them to abide by these guidelines and notify members of any shortfalls that might occur.
Please accept our sincerest apologies for any inconvenience this matter has caused. Please do not hesitate to contact me should you require any further assistance.
Regards
Annelize
Thank you for your comment.
Your specific plan type has been designed to include day-to-day cover as well as hospital cover. Day-to-day cover includes your visits to doctors out of hospital, blood tests and medicines purchased for everyday use. In order to get the most out of your plan, there are certain guidelines that need to be followed. Some benefits and healthcare services require you to use the Scheme's network providers. If you use these providers we are able to keep your contributions as affordable as possible while ensuring full cover. These providers are aware of what your plan has to offer and we rely on them to abide by these guidelines and notify members of any shortfalls that might occur.
Please accept our sincerest apologies for any inconvenience this matter has caused. Please do not hesitate to contact me should you require any further assistance.
Regards
Annelize
Discovery Health's reply30 Sept 2015, 10:07
Official
Hello mokgadi995,
Thank you for your comment.
Your specific plan type has been designed to include day-to-day cover as well as hospital cover. Day-to-day cover includes your visits to doctors out of hospital, blood tests and medicines purchased for everyday use. In order to get the most out of your plan, there are certain guidelines that need to be followed. Some benefits and healthcare services require you to use the Scheme's network providers. If you use these providers we are able to keep your contributions as affordable as possible while ensuring full cover. These providers are aware of what your plan has to offer and we rely on them to abide by these guidelines and notify members of any shortfalls that might occur.
Please accept our sincerest apologies for any inconvenience this matter has caused. Please do not hesitate to contact me should you require any further assistance.
Regards
Annelize
Thank you for your comment.
Your specific plan type has been designed to include day-to-day cover as well as hospital cover. Day-to-day cover includes your visits to doctors out of hospital, blood tests and medicines purchased for everyday use. In order to get the most out of your plan, there are certain guidelines that need to be followed. Some benefits and healthcare services require you to use the Scheme's network providers. If you use these providers we are able to keep your contributions as affordable as possible while ensuring full cover. These providers are aware of what your plan has to offer and we rely on them to abide by these guidelines and notify members of any shortfalls that might occur.
Please accept our sincerest apologies for any inconvenience this matter has caused. Please do not hesitate to contact me should you require any further assistance.
Regards
Annelize