LD
Lauren D

1 reviews | Active since Oct 2017

11 Sept 2018, 11:34

TERRIBLE MATERNITY BENEFITS EXPERIENCE!

I had a pregnancy end in miscarriage in June 2018. I ended that pregnancy profile on my online discovery maternity profile. I became pregnant again in August and loaded a new pregnancy profile but my benefits never reset to zero. Therefore it is using up my benefits from my previous pregnancy even though these should be reset for each new pregnancy.

I have emailed and emailed and emailed and called and received calls and STILL NOTHING! Miscarriage is a common occurrence and I do not understand how this is even a problem. One should be able to log a miscarriage on our profiles and all benefits should be reset.

As a result, Discovery denied claims for blood tests and consultations since then because it is saying I used these. Pathetic how long it has taken for such a simple thing as resetting benefits used.

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Replies (2)
Discovery Health
Discovery Health's reply11 Sept 2018, 11:59
Official

Dear LaurenDeetlefs

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply13 Sept 2018, 16:40
Official

Dear LaurenDeetlefs

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team