Terrible Discovery Health

Item: Discovery Health
Rating: 1

I submitted two claims under the ICD-10 code G35 for Multiple Sclerosis,which I have unlimited cover for, but they went ahead and took funds off of my medial savings account, which I need for day to day medical expenses.

I am sorely disappointed AGAIN Discovery Health and your lame excuse that due to Covid-19 you are under staffed does not fly, as your system doesnt even try to let me speak to a human!!.

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

22 Jul 2020, 13:05

Dear Friedrich M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply22 Jul 2020, 13:05

Official

Dear Friedrich M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

's updateReviewer Update

22 Jul 2020, 13:30

So when can I expect the call??

's update22 Jul 2020, 13:30

Reviewer Update

So when can I expect the call??

Discovery Health's replyOfficial

22 Jul 2020, 16:01

Dear Friedrich M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply22 Jul 2020, 16:01

Official

Dear Friedrich M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

's updateReviewer Update

24 Jul 2020, 08:50

And they promised to look into the issue, and promised to get back to me, which they, as expected did not do. So NO ANSWERS and more lies??!

's update24 Jul 2020, 08:50

Reviewer Update

And they promised to look into the issue, and promised to get back to me, which they, as expected did not do. So NO ANSWERS and more lies??!