Terrible Discovery App and Customer Service

I raised a query with Discovery in January 2022 regarding an issue I’ve been having with their app. Whenever I access the Vitality Active Rewards section on the app since December 2021, I screen pops up as if I am using the app for the forst time, and I need to scroll through and accept the terms and conditions and state whether I want to agree to social sharing, every time.

After raising this query with them, I received a response stating that they were aware of this issue, but that it has been addressed. Why would I raise an issue if I wasn’t still experiencing the problem?

I responded to the email to inform them that I am still experiencing the same issue, but didn’t receive any response.

I must say, the amount of issues on their app and terrible customer service would make me want to cancel my services with them.