Terrible customer service from Vitality

I used to think that Discovery took customer service seriously until I had to deal with Vitality. I've been having the same issue since the beginning of JUNE and no one seems to be interested in helping me. How can I be paying for Vitality when my health tile is malfunctioning and I'm not receiving the benefits that I'm meant to get as a paying customer??? I'm so annoyed and tired of being sent from pillar to post. Can you just fix your problems