Terrible customer service & app problems!

Contestant issue with their application. And still feel it’s okay to BLOCK a discovery member of 23 years on Twitter cutting off a channel of communication! I will keep on writing negative reviews about this greedy company and their terrible customer service until they UNBLOCK me and acknowledge they are not a perfect company. Not to mention their constant issues with their app... I have been receiving error messages and unable to log in to the app now intermittently for several weeks. All updates done. It is very disappointing as Discovery used to be right up there as the best of the best, offering great and attentive customer service, LISTENING to their customers, actually listened to their customers. With regards to their childish behavior on Twitter and blocking me, it was due to their incompetence that I got extremely angry! Issues ongoing not addressed and then being blatantly ignored by their Twitter team for TWO WEEKS with no solution or end in sight to my ongoing issues, by one isn’t allowed to get angry?? So they block you instead. I will continue to write these bad reviews up until Discovery show me the respect and show me how much they value me as a long time member! 23 years with their medical scheme, almost 5 years with their insurance department, 15 years life policy! And this is the treatment I receive?? Their social media teams are not trained and do not care. Their customer service has dropped in the last few years as this company is now all about big buildings and money and not taking care of their members!