Terrible customer service and slow resolution

Item: Discovery Health
Rating: 1
Author: Nothando N

Terrible service over last 6 months. First they failed to migrate me from BANKMED (which Discovery administers) to Discovery. Now I’ve learnt from Virgin Active that I’m paying full fees as they sent notification cancelling my Vitality benefits despite my ongoing membership. I’ve also experienced that their 3-5 day response time to queries is actually more like 5 WEEKS. Terrible all around and no sense of customer service.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

04 Nov 2019, 12:14

Dear Nothando Ndebele

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply04 Nov 2019, 12:14

Official

Dear Nothando Ndebele

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Nothando N's updateReviewer Update

04 Nov 2019, 16:03

I would hope so...my experience has been that your response time is extremely tardy. I have a reference number for the matter.

Nothando N's update04 Nov 2019, 16:03

Reviewer Update

I would hope so...my experience has been that your response time is extremely tardy. I have a reference number for the matter.

Discovery Health's replyOfficial

06 Nov 2019, 11:53

Dear Nothando Ndebele

We have been in touch with you and addressed your concern.

Regards
Discovery Health Servicing Team

Discovery Health's reply06 Nov 2019, 11:53

Official

Dear Nothando Ndebele

We have been in touch with you and addressed your concern.

Regards
Discovery Health Servicing Team