Terrible customer service and no resolution in sight

Extremely disappointed in the service delivery at discovery. Before I fell pregnant all my claims were processed effortless and the main reason I kept this high plan was due to me wanting to have medical aid when I fell pregnant. Lo and behold the minute I fell pregnant I had multiple issues with discovery processing my critical scripts prescribed my by doctor. I keep calling consultant after consultant who assures me they’ll resolve only for them to mess up the matter worse. I can’t keep contacting your useless consultants. You need to have better escalation processes in place. We cannot be paying so much money for medical aid when it’s useless when you need it the most