TERRIBLE CUSTOMER SERVICE AND FEEDBACK

This morning the 18 Dec 2015 I received a call from a Discovery advising an amount outstanding of R2037 after cancelling Oct, to which I advised I received no communication from discovery in any form with regard to an amount I was then told my account is overdue and I need to make a payment, Firstly I advised that I am not aware of the amount outstanding or what it was made of and was basically told that I must just make a payment. After dropping the call on the consultant I received and sms advising that I would be handed over as I am not willing to pay my account I must call the call centre number, which I did twice, holding on in total for 40min trying to get through to the settlements department as I later found out talking to another consultant trying to transfer me. After getting through to this department and trying once again to find out what the amount was made up of, so that I could make an arrangement to pay the amount next month and why I was only advise today and threatened with blacklisting, I was told the account was over 50 days outstanding and had must have to pay this month or I will be handed over. 18 Dec I received an account from debt admin via email