Terrible Customer Service

This is extremely disappointing that I am getting no help from Discovery regarding a quiry I was dispution. I state my case for income verification with Abeida, the manager for Key Care client relations. This was about three weeks ago, where she said she will follow up with her managers. I have called many times speaking with the agents who say that they are sending her emails, and the last guy I spoke to said he will make it urgent for her to get back to me. But there has not been any contact.

All I am asking for is for someone to tell me what is going on so that I can make a decision moving forward. I am not being afforded this opportunity through lack of customer care. In the meantime, I would be expected to pay the hiked amount at the end of this month, while no one is attending yo my query.

It is terrible, I don't know for which reason, that I am not being treated well at discovery.

I will also be forwarding my case to the ombudsman for assemement of the income verification query I have with you.