Terrible customer service

<p>In short, submitted a claim for a cash only GP and no response from Discovery. Followed up every few days to find out where the claim is at. In comparison, the claim I filed with Pharmacy for the resultant meds were already paid for despite being sent on same day.</p> <p> </p> <p>Despite numerous calls, much wasted time and airtime and promises that claim was escalated by call centre staff, I get told to resubmit. Communication is not a strong suit for this company. If there is an issue with the claim, you surely tell claimant the problem and try and resolve. Not Discovery - that is not what you pay thousands of rands for every month. </p> <p> </p> <p>The karma is getting a follow up call with Discovery trying to sell me something else - at least I know now to say no based on the terribly ineffectual efforts from their side. </p>