Terrible Customer Service!

I have been dealing with discovery and vitality for over 3 weeks now requesting that they refund me for debiting me for vitality which i did not agree to. I have requested that they remove vitality from my medical aid and they confirmed that it has been cancelled yet they debited me AGAIN for vitality. I had also on more than one occasion requested to speak to a manager regarding the mater and he refused to speak to me. I am moving my business elsewhere!