Terrible Customer Service

<p>I have medical aid with Discovery. I have been with them for about a year and a half now. I make use of their MedXpress facility every month to get my chronic medication. My last order was a total stuff up. They didn't process my order and I was without medication for two days, which is detrimental to my health. My problem is that this is the FOURTH time they have done this since I have been with them.</p> <p> </p> <p>Add to the fact that they took SIX days to process an original prescription that I dropped off at their centre in Cape Town. It's supposed to take 24 hours. As a result, I was not able to get the medication I needed on time. Again, very dangerous to my health and it *****ed up my medical plan which my doctor and I have spent a long time putting together.</p> <p> </p> <p>And more importantly, I emailed them three days ago to lay a complaint about all of this. I gave very specific details and requested that they contact me. I have yet to hear from them!!! This is disgusting customer service from a company that I pay a lot of money to each month. I am seriously unimpressed and I will be changing my medical aid to another company. </p>