Terrible Customer Service

I was contacted early in January by Discovery and asked if a representative could come through and see me to discuss any questions I had and see if I would like to take out any more policies from discovery. On the 12th of January, I met with a discovery representative. He was very friendly and I was going to take out a number of policies with him. I asked however that a certain medical question be dealt with before I take out any policies. I have waiting for an answer ever since. I follow up all the time and have had very little feedback from discovery. Excuse after excuse about why the matter is taking so long. The last excuse I got was that the discovery representative is not getting anywhere with the call centre. This is great. A nice *********** call centre that your own staff can't deal with, makes me very confident about my medical aid. The fact customers have to wait months for any sort of response is shocking. I have paid my monthly fee religiously and have never defaulted nor have I claimed. That's what makes me angry that discovery doesn't have the time of day for me. One of my biggest hates is bad customer service, and I really don't have time for it.