Terrible Call Center

The Discovery Call Center is a mess!

I tried calling 4-6 times to get pre-Authorization selecting the correct directories just for someone to transfer me to the right department. But every time they try and transfer the call, the line cuts out.

The next day I tried calling again for a claim, I waited a couple of minutes for an agent to pick up while listening to an annoying recording just for the line to cut out again!

This is terrible, for a large company that cannot even manage a good call center for basic customer needs. No agent bothered calling me back, just my time and money wasted.