Terrible attitude and belittle people

Got an email on the wrong email, seems popi doesn't mean anything. Called in to speak to you about the issue was spoken to like I'm uneducated or in grade 1, I have the recording on hand. I emphasized I understood the reason for the call and she should be candid with me. She interrupted me at every point she could. Discovery doesn't mean we took your medical we uneducated or unaware about non disclosure. I will provide my recording on request. Rosanna was her name