Terrible and very unhappy service from Discovery Healthcare scheme

Hi am constantly having problems getting into contact with them or get assistance from them. With the Covid 19 epidemic and lock-down my husband has not received a salary we phone them to ask if they are able to assist us in any why and they said they do not have any measurements is place for this situation. We have asked them to stop the debit order on my husbands account as he is not receiving any fund in his account they did however advise us if me make a EFT payment before the debit order date and send them the proof of payment the debit order will not go of. I spend almost a hour over the phone to confirm the correct banking details and to get the correct reference number for our account to make payment I have repeated all details to the lady twice to make sure its correct and asked her to assist me with the email I must send the proof of payment to. I did the payment on the 28/04/2020 send the proof of payment to them and received a email back confirming they have received if there ref nr: ***. . Today 10/05/2020 I went to clicks to get my tittle boy age 4 medication as he is ill only to be told sorry mam your funds have been stopped by your medical aid tried to phone them while i am standing in clicks only to be told I can on;ly be assisted from a Monday to a Friday so now my child must suffer because they can not do there job properly why the hell do a person pay R7204 a month to get this service