VS
Verusha S

1 reviews | Active since Apr 2011

28 Mar 2019, 08:34

TERRIBLE AND *********** SERVICE

My mum has received disgusting and despicable service from Discovery.

Firstly her membership was just cancelled with no communication from Discovery at all. Now she has no medical aid at all and being a sickly person she will not receive her chronic medication.

We subsequently submitted a change in Main member form with ALL the required documents a few weeks ago and to this day NOTHING has been sorted out. Whenever we call to follow we are told some document that we ALREADY submitted is outstanding.

We are so frustrated and disgusted at terrible and *********** service. They are just useless and pathetic.

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Replies (2)
Discovery Health
Discovery Health's reply28 Mar 2019, 08:35
Official
 Dear verusha3 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards
 Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply01 Apr 2019, 12:44
Official
 Dear verusha3 

We have been in touch with you to answer your comments. 

Regards
 Discovery Health Servicing Team