Terrible Administrative Capabilities

I have been trying to change my dependants since October 2022 as I have relocated to another country but still have dependants in South Africa.I have contacted them numerous times and they keep requesting same documents that have already been submitted numerous times.Their chat service is just as useless,their call centre agents don't have personal email so I can resend my the documents that I have already submitted.I think its just a ploy to have me paying more money than i need to so that they can continue squeezing money out of me(which I don't have).This is a useless Medical Aid with terrible administrative capabilities.