1 reviews | Active since Oct 2015
Termination of Medical Aid without Notice
I left my current employment of 12,5 years....I HAVE also been a member for that period of time with Discovery.<br> My withdrawal was handled by the company group.<br> I phoned accounts last week to make sure I'm still covered as I was busy starting new employment and HR was busy taking over my membership.<br> YES until the 31st of Oct was the response!!!<br> Only to phone them now again to make sure my new affective cover date with new employer will be the 1st of November where the consultant informed me that on the 22nd my previous employer did a backdate with draw and myself and my family was not covered anymore from the 29th of SEPT..!!<br> Surely even if the company handles the payment the client needs to be informed of the withdrawal and asked how does he want to continue???? Or when a company cancels a membership do Discovery just except that you loose a client??????<br> My New HR send threw the forms with the following ***.<br> PLEASE insure that my membership get reinstated immediately as if I or my family need medical care I will hold Discovery accountable for it.!!!!
Thank you for your comment.
We sincerely apologise for the manner in which your query was handled. We confirmed that the team has since been in contact and assisted with your reinstatement. Please do not hesitate to contact us should you need any further assistance.
Regards
Rishana
Thank you for your comment.
We sincerely apologise for the manner in which your query was handled. We confirmed that the team has since been in contact and assisted with your reinstatement. Please do not hesitate to contact us should you need any further assistance.
Regards
Rishana
