Telephone

Item: Discovery Health
Rating: 1
Author: David I

Please. Your line keeps dropping!!! Your IVR is way to long... It costs us MONEY!!!! 3 minutes just to land up in the waiting queue after all the voice prompts and now we wait and then your line drops!!! In the mean time, we are DYING!!! No feedback. No update. No email C'MON!!!!! PHONE ME URGENTLY!!!! MY WIFE IS DYING as we WAIT your AUTHORISATION!!

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

18 Jun 2021, 13:09

Dear David

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply18 Jun 2021, 13:09

Official

Dear David

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

David I's updateReviewer Update

18 Jun 2021, 13:13

Yes Please!!!
I have just lost the call again.. Was talking to a veronica. And she hasn't phoned me back.

David I's update18 Jun 2021, 13:13

Reviewer Update

Yes Please!!!
I have just lost the call again.. Was talking to a veronica. And she hasn't phoned me back.

Discovery Health's replyOfficial

18 Jun 2021, 15:04

Dear David

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply18 Jun 2021, 15:04

Official

Dear David

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team